Terms of Use.
Effective 3 October 2026These terms govern your use of the ReTUAL mobile app and the retual.my website, operated by RETUAL SDN. BHD. (202601037782 / 1699877-D), a company incorporated in Malaysia. By using ReTUAL, you agree to these terms.
1. Eligibility and accounts
You must be 18 or older to use ReTUAL. You're responsible for keeping your account details accurate and secure, and for all activity on your account. One account per person.
2. Health disclaimer
ReTUAL is a fitness and motivation app, not a medical device. It does not provide medical advice, diagnosis or treatment. Consult a doctor before starting a new exercise programme, and stop exercising if you feel unwell. Heart-rate readings depend on your device and may not be exact.
3. Rewards and vouchers
- Vouchers are earned by meeting goals shown in the app, based on heart-rate data from your connected watch or other health-tracking device.
- Vouchers have no cash value, can't be exchanged for money and can't be transferred or sold.
- Each voucher is subject to the partner's own terms, including expiry dates and availability.
- We may change the reward catalogue or goals, with notice in the app.
- We may cancel rewards and suspend accounts involved in fraud, such as manipulating heart-rate data or using someone else's device.
4. Activities and third parties
Activities listed in Explore are run by independent organisers. Sign-ups happen on the organiser's own channel, and we are not responsible for their events, services or websites.
5. Acceptable use
Don't misuse ReTUAL: no interfering with the service, reverse engineering the app, creating multiple accounts, or using it for anything unlawful.
6. Intellectual property
The ReTUAL name, app and website content belong to RETUAL SDN. BHD. We grant you a personal, non-transferable licence to use the app for its intended purpose.
7. Ending your use
You can delete your account at any time from the Profile screen. We may suspend or close accounts that break these terms. Unredeemed vouchers are forfeited when an account is closed.
8. Limitation of liability
ReTUAL is provided "as is". To the extent permitted by law, we are not liable for indirect or consequential losses, or for injuries arising from exercise you choose to do.
9. Governing law and changes
These terms are governed by the laws of Malaysia. We may update them from time to time and will notify you in the app before material changes take effect. Our Privacy Policy explains how we handle your data.